Nepal Bank Limited
Nepal Bank Limited

Email to a friendBookmark this pagePrint Version


FAQs: NBL Internet Banking (Abroad Customers)

  1. What is Internet Banking?
  2. What are the services offered by NBL Internet Banking?
  3. What are the procedures for abroad customers to enjoy NBL Internet Banking Facility?
  4. How will I know about my Internet Banking Account?
  5. What should I know about after opening the Internet Banking Account?
  6. How NBL Password Policy is applicable in this service?
  7. What I have to do, if my account is locked because of incorrect password attempt?
  8. What are the general precautions of using Internet Banking Service?

  1. What is Internet Banking?
    Internet Banking is the banking service provided by a bank through the Internet. Through this service, customers will benefited by obtaining some banking services like balance check, statement print, cheque book request, cheque stop, utility services like mobile bill payment etc.

  2. What are the services offered by NBL Internet Banking?
    NBL Internet Banking covers following banking services through Internet.

    • Balance Check
    • Interest Income on Saving Account
    • Bank Statement Print
    • New Cheque Book Request
    • Request for Cheque Stop
    • Message to Branch

  3. What are the procedures for abroad customers to enjoy NBL Internet Banking Facility?
    • First of all, download the Application Form from NBL website (http://nepalbank.com.np/bank/general.php).
    • Fill up the form. Please remember, your signature should match with the saved signature in bank
    • All the fields are mandatory; hence do not skip any field in the form.
    • Scan that filled-up Application Form and send it to relevant branch, where your account resides. Email address of branches can be obtained from NBL website(http://nepalbank.com.np/bankoverview/network.php)

      Please remember that, NBL Internet Banking Service is available in 44 computerized branches. (can be viewed by clicking on computerized network link of home page).
    • When your account will be opened, you have to follow the procedures mentioned in 5 and 6.

  4. How will I know about my Internet Banking Account?
    When you submit the Application Form through email, it takes some hours for processing. Thereafter, you will get an email from Nepal Bank, which will guide you through the rest of the procedures.

  5. What should I know about after opening the Internet Banking Account?
    To use this service, you have to follow following process.

    • Open www.nepalbank.com.np
    • Click on Internet Banking User Login link, which will open login window
    • From your email, copy and paste your User name and Password
    • For the first time, Internet Banking Application asks you to change your password. Please type the new password, but remember, that password should be according to NBL Password policy (see 6).
    • From the next login, if you type the wrong password for 5 consecutive times, system will automatically lock your Internet Banking Account.

  6. How NBL Password Policy is applicable in this service?
    According to NBL Password Policy, few things are mandatory in password, which is also applicable to this service.

    • Password should contain at least 5 characters.
    • Password should not match with username.
    • Password should contain at least one non-alphanumeric character. For eg. Nxt#2u
    • While changing password, it should not match with preceding three passwords.

  7. What I have to do, if my account is locked because of incorrect password attempt?
    You have to write an application to the related branch. Application should contain following information:

    • Full name
    • User name
    • Account Number
    • Your valid signature
    Send the scanned copy of this application to relevant branch through email

  8. What are the general precautions of using Internet Banking Service?
    • Don't tell your password to others
    • As far as possible, only use your personal computer for this service.
    • When you finish your work, do not forget to log out.






Contact
Nepal Bank Limited
Dharmapath Kathmandu
(Head Office)
Tel.: +977 1 4247999 / 4239888
Toll Free: 16600137373
Email: info@nepalbank.com.np
Swift Code: NEBLNPKA

Home | Site Map | FAQs | Feedback | Disclaimer

© Copyright 2013  Nepal Bank Limited - All Rights Reserved



Nepal Bank Limited