Cyber Security

Cyber Security at Nepal Bank Limited

At Nepal Bank Limited, we prioritize the security of our customers information and transactions. With the rise of cyber threats, the bank understands the importance of maintaining a secure online banking environment. Our dedicated team continually monitors and updates our security protocols to mitigate risks and ensure the confidentiality, integrity, and availability of your data.

Security Measures Applied by the Bank

The bank employed advanced security measures to protect your online banking experience, including:

• Encryption technology to safeguard data during transmission.
• Multi-factor authentication for enhanced account protection.
• Continuous monitoring of systems for suspicious activities.
• Regular security assessments and audits to identify and address vulnerabilities.
• Collaboration with industry-leading security partners to stay ahead of emerging threats.

Security Tips for Online Safety

To enhance your online safety, consider the following security tips:

• Never share your password, PIN, OTP to anybody.
• Keep your passwords strong and unique for each account.
• Be cautious of unsolicited emails or messages requesting personal information.
• Install and regularly update antivirus software on your devices.
• Verify the authenticity of websites before entering sensitive information.
• Monitor your accounts regularly for any unauthorized transactions or activity.

Understanding Secure Online Banking Practices

• Be cautious of unsolicited calls, messages, or emails claiming to be from the bank. These may request sensitive information such as your online banking username / password, mobile banking or wallet credentials, one-time passwords (OTPs), ATM PIN / CVV, and security question answers. Remember, disclosing such details could lead to unauthorized access to your account or fraudulent transactions without your consent. Never respond to or share such sensitive information with anyone.
• Remain vigilant regarding SMS/email notifications concerning password/PIN resets for your online banking login, particularly those received on your mobile or email. If you haven't initiated such a request, promptly report it to the bank to prevent unauthorized access to your account.
• Exercise caution when opening links offering lottery wins or gift hampers, especially those found in emails or on social networking platforms like Facebook, Viber, WhatsApp, and others. These links could potentially install malware on your device, compromising your online banking security by capturing login credentials such as usernames, passwords, transaction PINs, and OTPs. Avoid clicking on such links to safeguard your sensitive information.
• Stay cautious against fraudulent pages and profiles on social networking sites like Facebook, Twitter, Instagram etc. posing as legitimate banks. These deceptive accounts are often utilized to deceive individuals into revealing their online banking login credentials or coercing them into transferring funds to unauthorized accounts. Exercise caution and refrain from providing any personal or financial information to such entities.

ALWAYS REMEMBER: THE BANK WILL NEVER REQUEST SENSITIVE INFORMATION FROM CUSTOMERS, SUCH AS ONLINE BANKING PASSWORDS, OTPS, MOBILE/WALLET PASSWORDS AND PINS, OR ATM CARD PIN/CVV.

Frequently Asked Questions (FAQ)

Please refer to the following FAQs for answers to common queries:

Q: What should I do if I suspect fraudulent activity on my account?

A: Contact our customer service number (01-5971177) or email us at gunaso@nepalbank.com.np / infosec@nepalbank.com.np immediately to report the incident and take appropriate action to secure your account.

Q: What measures does Nepal Bank Limited take to safeguard customer data?

A: We employ encryption, multi-factor authentication, regular security audits, and employee training to protect customer data from cyber threats.

Q: Is online banking safe?

A: Yes, we employ robust security measures to protect your online banking experience. However, it's essential to follow best practices for online safety and remain vigilant against cyber threats.

Q: How can I protect my online banking credentials?

A: Avoid sharing your login credentials with anyone, use strong and unique passwords.

Q: How often should I update my passwords?

A: It is recommended to update your passwords regularly, preferably every few months, or immediately if suspected of possible compromise.

Q: What should I do if I receive a suspicious email or message?

A: Do not click on any links or provide personal information. Forward the suspicious email to gunaso@nepalbank.com.np; infosec@nepalbank.com.np; for further investigation.

Q: How can I protect myself from phishing scams?

A: Be cautious of unsolicited emails or messages, avoid clicking on suspicious links, and verify the authenticity of requests before providing any personal information.

Contact Information

If you encounter any suspicious activities or security concerns, please contact us immediately at:

• Customer Service Phone: 01-5971177
• Email: gunaso@nepalbank.com.np; infosec@nepalbank.com.np;

Our - support team is available to assist you and investigate any security incidents promptly.