NBL Privacy Policy


This policy applies to all the customers and site visitors whose personal information is either collected/ received/ possessed/ stored/ dealt in/ handled by Nepal Bank Limited (NBL).This policy also relates to online visitors who visit the site https://www.nepalbank.com.np/ and provide information to Nepal Bank online.

This policy pursues to protect personal information of the customers and visitors that have been provided to NBL and also any information collected by the bank server from the visitor’s browser. The information may consist any of the following:

•    Personal/private information of the customers/visitors
•    Sensitive personal data or information

Privacy Statement

Nepal Bank Ltd. is sturdily committed to protecting the privacy of its customers and has taken all obligatory and practical procedures to safeguard the privacy of the customer information and its transmission through the world wide web (WWW). In order to protect customers’ information digitally, customers are required to cooperate with Nepal Bank by selecting their passwords prudently such that no unauthorized access is made by a third party while performing digital operations. To make the password complex and difficult for others to guess, customers are required use combination of alphabets, numbers and special characters (like !, @, #, $ etc.). The customers should undertake not to disclose their password to anyone or keep record of their password in non-readable form.

Nepal Bank Limited admits not to disclose the information provided by the customers/ visitors to any third party, except such act are obligatory to:
•    Follow the legal requirements
•    Protect and defend Nepal Bank's rights, interests or property;
•    Enforce the terms and conditions of the products or services;
•    Act to protect the interests of Nepal Bank Limited, its Affiliates, and its members.
Third Party Disclosure
Though, Nepal Bank is working with external vendors to provide different technology-based services. However, the entire technology and personal data pertaining to different services is securely hosted by NBL and only provide limited access to third party in case of seeking technical support or in context of dispute handling with proper approval and monitoring.

Cookies & Browsers
Cookies may be used by NBL’s site relying on the services offered. Small data files that are stored on visitor’s computer through website are called cookies. Cookies are used to store non-personal information like browser, ISP, OS etc. Personal information cannot be collected through cookies. Customers can also disable cookies through their browser settings.

Social Media
In order to share and collaborate among digital users who have registered through different social media platforms like Facebook, Twitter, YouTube and LinkedIn of NBL, NBL may share different media contents through its official social media site. While visiting through such social media sites, visitors are subject to online privacy statement as well as social media platform’s own terms and conditions.


NBL website is running on secure mode. This is evident by the "https" that will appear in the URL contrasting to "http." Visitor can see a locked padlock using any browser (google chrome, internet explorer, Mozilla firefox) at the left-hand corner of the site when browsingis at secure mode and an unlocked padlock when browsing is at insecure mode.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.
 Queries and Concerns

If you have any questions or concerns regarding this privacy policy, please contact us at +977 01 4221185/ Ext. 217 or write us an email at [email protected].