Are you looking for??

Quick Links

Travel/Prepaid Card Services

Please Visit any of NBL branch or call in 015971222, 01-5347999 Ext.402  or 01-5347341 immediately and request for card block with your details like account number or card number.

Your  card is accepted in the NBL ATMs/POS and other bank's VISA ATM/POS terminals
 and E-commerce site like Daraz within Nepal/India/Bhutan.

Any of NBL branch or call in 015971222, 01-5347999 Ext.402  or 01-5347341 immediately
and request for card block with your details like account number or card number.

The ATM machine you are using may have errors,
please try  some other  near by ATM terminals and
 if money is still not dispensed call in 01-5347999 Ext.402 or 01-5347341 for the solution.

ATM cardholder herself/himself should be present in any of NBL branch,
 fill up and submit Cardholders' Request Form available at branch.
 The card will be unblocked after  submission and verification of application.

Upon expiry of ATM card,
 ATM cardholder has to visit any nearby NBL branch with the expired  card and fill up
and submit Cardholders' Request Form available at branch mentioning ATM renewal.
 The applicable renew charge will be deducted from card linked account and processed  for renewal.

If the card is captured in NBL ATM terminals, please visit the nearby NBL branch.

If any NBL ATMs are offline or not working please contact 01-5347999 Ext.402 or 01-5347341, card centre.

The amount will normally get auto-reversed within 24hrs.
 If not reversed, customers should contact
call center 015971222 or visit the nearest branch with transaction details.

Customers should contact call center 015971222 or visit the nearest branch with transaction details.

The transaction may have Failed due to various reason
 like insufficient balance, incorrect pin,  withdrawal limit exceed,  exipred card, Error in ATM .

Your card is not working  may be due to various reason like insufficient balance, incorrect pin,
 withdrawal limit exceed,  exipred card, Error in ATM, damaged card .

To change a green pin, please visit the nearest NBL ATM machine,
insert your card,enter your green pin,
and select continue and insert your four digit new pin.

Yes,insert your card,enter pin,and select pin change option.

Please visit the nearest branch.

Pin is not required for prepaid card transactions.

Please check expiry date and CVV.

mail address

Please confirm whether the schedule payment has been selected or not in perviously used sites.
If not please contact 01-5347999 Ext.402 or 01-5347341, card centre or mail 

Please contact 01-5347999 Ext.402 or 01-5347341, or mail [email protected], card centre for further processing. 

USD Prepaid card allows you to make international payment in USD from Nepal.
 Travel cards are required if you are travelling abroad.
 Travel cards allow POS transactions and ATM withdrawals as well.

You can email your nearest branch or card center for the refund.
The amount will be refunded if the transaction is failed in the system.

 When you use your card at an ATM, enter your PIN in such a way that no one can see/capture your PIN. 

FAQ Category