- Toll Free Number
16600137373 - Call Center
01-5971222
| Please visit any of NBL branch or call in 015971222, 01-5347999 Ext.402 or 01-5347341 immediately and request for card block with your details like account number or card number. |
| Your card is accepted in the NBL ATMs/POS and other bank's VISA ATM/POS terminals and E-commerce site like Daraz within Nepal/India/Bhutan. |
| Any of NBL branch or call in 015971222, 01-5347999 Ext.402 or 01-5347341 immediately and request for card block with your details like account number or card number. |
| ATM cardholder herself/himself should be present in any of NBL branch, fill up and submit Cardholders' Request Form available at branch. The card will be unblocked after submission and verification of application. |
| Upon expiry of ATM card, ATM cardholder has to visit any nearby NBL branch with the expired card and fill up and submit Cardholders' Request Form available at branch mentioning ATM renewal. The applicable renew charge will be deducted from card linked account and processed for renewal. |
| If the card is captured in NBL ATM terminals, please visit the nearby NBL branch. |
| The ATM machine you are using may have errors, please try some other near by ATM terminals and if money is still not dispensed call in 01-5347999 Ext.402 or 01-5347341 for the solution. |
| If any NBL ATMs are offline or not working please contact 01-5347999 Ext.402 or 01-5347341, card centre. |
| The amount will normally get auto-reversed within 24hrs. If not reversed, customers should contact call center 015971222 or visit the nearest branch with transaction details. |
| Please visit the charge section to review the charge details of ATM cards. Click Here |
| Customers should contact call center 015971222 or visit the nearest branch with transaction details. |
| The transaction may have Failed due to various reason like insufficient balance, incorrect pin, withdrawal limit exceed, exipred card, Error in ATM . |
| Your card is not working may be due to various reason like insufficient balance, incorrect pin, withdrawal limit exceed, exipred card, Error in ATM, damaged card . |
| To change a green pin, please visit the nearest NBL ATM machine, insert your card,enter your green pin, and select continue and insert your four digit new pin. |
| yes,insert your card,enter pin,and select pin change option. |
| Please visit the nearest branch. |
| Please contact your application submitted branch to verify the status of your credit card. |
| Yes, your credit card can be used for online payment like daraz.com and Moco app etc. |
| When you use your card at an ATM, enter your PIN in such a way that no one can see/capture your PIN. |
| Interest will be charged only if due amount is not paid within the due date. |
| If all outstanding charges/payments are paid at any time, the interest charges will cease to apply immediately. |
| Yes, credit card can be used in India and Bhutan besides Nepal. |
| Yes, cash can be withdrawan from credit card. As per NRB guidelines only 10% of credit card limit can be withdrawn, however certain charges will be applied on it.The charges can be listed as followsClick Here |
| The credit card holder will receive credit card statement on 23rd of every english calender month. Due date of credit card payment shall be 15th Days from Billing Date + 2 Days’ grace of statement printing. (If statement is printed on 23rd January, then due date is 9th February). |
| Yes, You can pay credit card dues using E-sewa. |
| Yes, you can use credit cards in POS terminals as well. |
| Incase of unsuccessful transaction of credit card through POS or ATM withdrawal, please visit the nearest branch and fill a complaint regarding the same. |
| When you use your card at an ATM, enter your PIN in such a way that no one can see/capture your PIN. |