- Toll Free Number
16600137373 - Call Center
01-5971222
| Please Visit any of NBL branch or call in 015971222, 01-5347999 Ext.402 or 01-5347341 immediately and request for card block with your details like account number or card number. |
| Your card is accepted in the NBL ATMs/POS and other bank's VISA ATM/POS terminals and E-commerce site like Daraz within Nepal/India/Bhutan. |
| Any of NBL branch or call in 015971222, 01-5347999 Ext.402 or 01-5347341 immediately and request for card block with your details like account number or card number. |
| The ATM machine you are using may have errors, please try some other near by ATM terminals and if money is still not dispensed call in 01-5347999 Ext.402 or 01-5347341 for the solution. |
| ATM cardholder herself/himself should be present in any of NBL branch, fill up and submit Cardholders' Request Form available at branch. The card will be unblocked after submission and verification of application. |
| Upon expiry of ATM card, ATM cardholder has to visit any nearby NBL branch with the expired card and fill up and submit Cardholders' Request Form available at branch mentioning ATM renewal. The applicable renew charge will be deducted from card linked account and processed for renewal. |
| If the card is captured in NBL ATM terminals, please visit the nearby NBL branch. |
| If any NBL ATMs are offline or not working please contact 01-5347999 Ext.402 or 01-5347341, card centre. |
| The amount will normally get auto-reversed within 24hrs. If not reversed, customers should contact call center 015971222 or visit the nearest branch with transaction details. |
| Customers should contact call center 015971222 or visit the nearest branch with transaction details. |
| The transaction may have Failed due to various reason like insufficient balance, incorrect pin, withdrawal limit exceed, exipred card, Error in ATM . |
| Your card is not working may be due to various reason like insufficient balance, incorrect pin, withdrawal limit exceed, exipred card, Error in ATM, damaged card . |
| To change a green pin, please visit the nearest NBL ATM machine, insert your card,enter your green pin, and select continue and insert your four digit new pin. |
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Yes, insert your card,enter pin,and select pin change option. |
| Yes, NBL Debit card can be used in Nepal, India and Bhutan. |
| To use card in Daraz ensure that E-commerce service is activated in your card if not please visit the nearest NBL barnch for E-commerce activation. |
| Please visit the nearest branch. |
| In case your transaction (ATM or POS machine) is unsuccessful, you need to contact your nearest branch or Call Centre to raise the dispute. Dispute settlement time depends on Terminal used. NBL Terminal If you use your card in NBL terminal ATMs, normally dispute is settled within in the next working day of dispute submission. However, in some cases, if the EJ log is unclear we need to get confirmation from respective branch for cctv verification due to which it will take few more days to settle. VISA Terminal If your card is used in VISA terminals (Other than NBL Terminal), dispute needs to be submitted via VROL due to which dispute settlement time may range from next working day to 30 days of dispute submission. Also, dispute needs to be raised within 70 days of transaction. If the dispute is raised beyond allowable time limit, the bank will not be liable for the settlement. |
| You need to inform your nearest branch or Call centre or email to [email protected] for the refund |
| When you use your card at an ATM, enter your PIN in such a way that no one can see/capture your PIN. |